National Furniture is firmly committed to preserving it’s reputation as a manufacturer of fine, quality furniture, and has implemented significant quality control measures as a result.  At the manufacturing level, all raw materials are inspected for defects upon delivery.  Material judged by the manufacturing warehouse manager to be less than 95% pristine based on an extensive and rigid checklist is returned.  The manager performs spot checks at random intervals during the production process.  A different member of the warehouse inspects each piece of furniture, and each member of the team is completely trained in inspection techniques before being allowed to begin work.

At the retail stores, each manager is trained to review employee performance through random monitoring and customer follow-up techniques.  An extensive checklist is developed for evaluation purposes, and managers are expected to review every employee's checklist each week.

Finally, National Furniture employs independent consultants to run quality control samples at both the manufacturing/wholesale, and at the retail level for each employee.  These are surprise visits (only Bob Wood Jr. knows when to expect them), and the evaluations include even the Vice Presidents of the company. A team of consultants has been hired as well, to conduct random inspections of the machinery for precision and uniformity.

As a result of these measures, the standards for quality control are among the finest in the industry.